Refund and Returns Policy

Palanhar Creation

At Palanhar Creation, we value our customers and aim to provide the best quality products. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The issue is reported within 48 hours of receiving the order
  • The product is unused, unwashed, and in its original packaging with tags intact

📌 Customized or handmade items may have slight variations, which are not considered defects.

2. Items Not Eligible for Return

Returns or refunds are not applicable in the following cases:

  • Change of mind or personal preference
  • Minor color differences due to screen/display variations
  • Products damaged due to misuse or improper handling
  • Customized, personalized, or made-to-order products (unless damaged or defective)

3. How to Request a Return

To initiate a return, please contact us within 48 hours of delivery with the following details:

  • Order ID
  • Product images/videos clearly showing the issue
  • A brief description of the problem

📩 Contact us at: 7747954899

Our team will review the request and respond within 2–3 business days.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued to the original mode of payment
  • Shipping charges (if any) are non-refundable, unless the error is from our side

5. Replacement Policy

If eligible, we may offer:

  • A replacement of the same product (subject to availability), or
  • A refund, if replacement is not possible

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Once the order is shipped, cancellation is not allowed

7. Important Notes

  • Palanhar Creation reserves the right to approve or reject any return request
  • This policy may be updated without prior notice

8. Contact Us

For any questions regarding returns or refunds, feel free to reach out:

📧 Email: anushkarathore2611@gmail.com
📱 WhatsApp: 7747954899
🌐 Website: www.palanharcreation.info

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